By combining curated and trained care professionals with smart technology to manage and provide on-demand holistic home and community-based caregiving to seniors and adults, a homage allows this underserved group in our society to age and recover at home with grace, control and dignity.
As a leading care services provider, the core services include Care Assessments, Personal Care also known as Activities of Daily Living (ADL) assistance, Home Nursing Care and Procedures, Home Rehabilitation services, including Physiotherapy, Speech Therapy and Occupational Therapy, as well as Home Medical services.
Operating in Singapore and Malaysia, the leading healthcare company works with care recipients with a range of mobility and medical conditions, including chronic and terminal illnesses such as Dementia, Stroke, Parkinson’s and cancer, helping them be more mobile and functional as well as providing social and personal care. Besides delivering care to individuals and families directly, there are also collaborations with government, health, and financial organisations to distribute and deliver home- and community- caregiving services.
Homage Care Services
1. Personal Care (also known as Activities of Daily Living)
- Personal hygiene and grooming: Showering/ Bed bath/ Oral Care/ Grooming/ Toileting/ Diaper change/ Foot and nail care
- Companionship and engagement (exercises/activities)
- Grocery and meal preparation
- Medical escort (to doctor’s appointments/functions)
- Medication reminders
- Night care/check-in visits
- Companionship
- Light exercises
- Light housekeeping
2. Nursing Care (nursing procedures):
- Tube and bag care (e.g., Nasogastric tube feeding and change, Stoma/ Urinary bag drainage and change)
- Medication administration (includes injections, PICC, etc)
- Oral/ tracheostomy suctioning
- Wound care (surgical wounds to bedsores)
3. Home Therapy:
- Physiotherapy
4. Home Medical (Yet to be launched in Malaysia):
• In-Person Services
- Basic consultation
- Death certification (certify cause of death)
- Simple Surgical Procedures
- Basic Health Screenings
- Medication Delivery
• Telemedicine Services
- Tele-Consultation*
- Medication
*Only for persons with the following chronic conditions: hypertension (high blood pressure), hyperlipidaemia (high cholesterol) and diabetes mellitus
Why are Care Professionals joining in?
In Malaysia, Homage has about 300 Care Pros to date, and about 87% of our Care Pros are female caregivers and nurses.
The Care Pros undergo comprehensive and stringent criminal records and checks from the PDRM (Royal Malaysia Police Force) and MACC (Malaysian Anti-Corruption Commission). Along with that, every Care Pro will need to provide current documentation of CPR certification.
Care Pros (those who are not registered nurses and apply to be caregivers under Homage) undergo professional caregiver training, currently conducted by their training partner International Medical College, Malaysia’s largest nursing college. There is a collaboration with the International Medical College’s Nursing department to provide basic caregiving and basic life support training. The course covers several areas of caregiving such as communication skills, personal hygiene care, manual transfers, feeding techniques and many more. The training takes place for two days, conducted by Nurse Instructors from IMC.
Common reasons for engagement for care services
Most families engage in home care services for post-hospitalisation care and chronic medical conditions. Common medical conditions include dementia, stroke, heart disease, hypertension, and cancer. Companionship and engagement is another vital area where home care lends its support. Through conversations and interactions, loneliness is kept at bay and care recipients’ minds and bodies can stay active through physical exercises and mind games.
Primary caregivers also reach out for support when they are unable to care for their loved ones due to work commitments or when they would like to have a respite from caregiving.
Common reasons of engagement include activities of daily living including personal care, companionship, staying active, meal preparation, and medication care. Families also get support for medical escort and transport assistance for their loved one’s doctor appointments, traveling to treatment and day facilities or important functions.
App for Families and Care Owners
With their app for Care Owners, families can request for care easily wherever and whenever. Details of the visit and profiles of the Care Pro assigned to them will be visible through the app as well. During visits, family members are able to get real-time updates on the care visits and how their loved ones are doing through the chat function in the app. At the end of each visit, a detailed visit summary will be available, so families are aware of the specific care services provided and the vital signs of their loved ones.
Care Pros App
For Care Pros, the HomagePro app enables them to easily apply for care visits at their convenience. They can filter visits based on their available date and time, care bonuses, location, recommendations, and keywords, and are able to view the care services required, location, and other visit details before applying for the visit. The Homage Academy section also helps Care Pros learn about the best practices in caregiving and nursing.
Partner Enterprise App Homage Enterprise App
With their enterprise app for partners, Care Managers can easily book and manage care visits for groups and individuals across both home-based and facility-based environments. With the app, visit details are available for viewing, where another in-app chat function helps facilitate clear communication between Care Managers and Care Pros, so that Care Managers have full visibility of the goings on in the visits. For more information, visit the Homage website www.homage.com.my
Determined to support Malaysia’s aging generation
PC Gan developed a deep passion about the burgeoning importance of sustaining Malaysia’s ageing generation ever since her grandfather (who was residing alone) suffered a heart attack in the middle of the night. After finding him in the morning nearly devoid of breath, she sought the proper medical care at hospitals; yet many declined his admission. This drove PC to do more for Malaysia’s underserved ageing generation. With Homage, PC is continuing to ask important questions surrounding a key pillar of aged care – professional nurses, who have long been classified as just blue-collar workers. Seeing that many provide a crucial function to sustaining healthcare delivery in Malaysia, PC believes nurses should be given the same rights as doctors, if not more due to their long and close engagements with patients daily. The Country Manager of Homage is driven to bridge this ever-widening ecosystem gap; however, that is not all she seeks to disrupt. She intends to make a meaningful difference in recognising all professionals within the healthcare ecosystem, especially during the COVID-19 pandemic. This includes people working tirelessly in labs every day to combat the coronavirus spread to get results out in time. Homage, under PC’s guidance, responded to the call to help fight COVID-19 from those near and far. The organisation rallied its people and resources within a short eight-month timeframe and by the end of 2020, Homage had evolved its response by gathering its army of dedicated frontliners to help Malaysia emerge from the current crisis as soon as possible.
